Prisma IT offers various forms of support. Based on the customers' needs and requirements the Service Level is fully tailored. We provide support during office hours to full 24*7 support. For support and feature requests we provide our clients with a login to our Issue Management platform (TestTrack).
During office hours (Monday-Friday: 8:30-17:00) the supportdesk can be reached on +31(0)10 800 9444 or via e-mail firstname.lastname@example.org. Clients with a 24*7 Service Level Agreement are provided with a specific phonenumber in case of calamities outside office hours.
Periodically Prisma IT performs maintenance on the hosting system and to the underlying architecture. Whenever possible, this maintenance work is performed during a fixed time-window in our maintenance schedule. Network management is performed occasionaly by our network administrators.